FAQs
Frequently Asked Questions
How long does production take?
Most orders are processed within 1–2 business days.
Personalized products may take up to 5 business days to ship, as we take extra care during the production process to ensure they arrive in perfect condition. Some items require additional drying or setting time.
That said, we always aim to ship as soon as possible so you can enjoy your purchase without unnecessary delays.
My order hasn’t shipped yet. Why?
We aim to get all orders out as quickly as possible so you can enjoy your purchase without delay.
Please note that we operate on business days only. Orders placed outside business hours or over the weekend will begin processing on the next business day. As a family-run business, weekends are reserved for family time.
How long does shipping take?
We currently ship within the United States only.
Once shipped, delivery typically takes 3–5 business days.
Many orders arrive sooner than expected, but delivery times may vary slightly depending on the carrier.
I made a mistake with my order. Can I change it?
If you need to update an address, name, or personalization detail, please contact us at care@sallysgifts.com within 2 hours of placing your order.
Once an order enters production or ships, changes are no longer guaranteed.
How do I cancel my order?
Due to our fast processing times, cancellations are only possible within 2 hours of purchase.
To request a cancellation, email us as soon as possible at care@sallysgifts.com.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number and carrier details.
My tracking hasn’t updated. What should I do?
If your tracking number has never shown any movement, please contact us and we’ll review the case. In these situations, we’re happy to offer a reshipment or refund.
If your tracking updated at least once but stopped and has not been delivered after 7 business days, we can offer a reshipment.
My order says “delivered,” but I didn’t receive it.
Please try the following first:
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Check your mailbox and surrounding delivery area.
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Ask household members or neighbors.
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Allow up to 1–2 additional business days, as carriers sometimes mark packages as delivered early.
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Contact your local post office with your tracking number for more details.
If the issue persists, reach out to us at care@sallysgifts.com.
What if my item is damaged, incorrect, or has a quality issue?
If there is a quality issue, or if you received the wrong item, we’ll gladly offer a reshipment or refund once the issue is reviewed. Please reach out to us at care@sallysgifts.com.
Is there a time limit to report an issue?
Yes. Any issue or request must be reported within 30 calendar days of placing your order.
After 30 days, we’re unfortunately unable to assist, as most carriers remove tracking data and we can no longer verify what occurred.
Still have questions?
We’re always happy to help.