Refund policy
Returns
Because many of our products are made to order and some are personalized, we do not accept traditional returns.
If there is an issue with your order, please contact us and we’ll review the situation to determine the best solution.
All requests must be submitted within 30 calendar days of placing your order.
Damages, Defects & Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right.
Depending on the situation, we may offer a replacement or a refund after reviewing the issue.
Shipping & Tracking Issues
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If your tracking number never shows any movement, we can offer a reshipment or refund.
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If your tracking shows movement but stops updating and is not delivered after 7 business days, we can offer a reshipment.
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If a package is marked as delivered but cannot be located, we may request additional verification with the carrier before proceeding.
All shipping-related claims must be submitted within 30 calendar days of placing your order.
After this period, carriers often remove tracking data, which prevents us from validating the claim.
Non-Returnable Items
We do not accept returns for:
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Personalized or custom products
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Sale items
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Gift cards
Exchanges
We do not offer direct exchanges.
If an item qualifies for a replacement, we’ll take care of that directly. Otherwise, a new order may be required.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at care@sallysgifts.com.
Contact Us
If you have any questions about your order or this policy, we’re here to help.